Help Center

Contact Us
If you have questions about purchasing any of products we carry, live customer service staff is available to help you 9am-6pm Central M-F.

If you have a question about a safe you've already purchased (lost keys/combination, can't open safe etc) please contact the safe manufacturer directly. See below for specific vendor contact information.

800-928-1656

cs@TotalSecurityStore.com

TotalSecurityStore.com
PO Box 641876
Omaha, NE 68164

Contact Information For Safe Manufacturers?
If you have lost or forgotten your safe combination, can't open your safe or any other technical problems with a safe you've already purchased please contact the safe manufacturer directly and they will be able to assist you:

Sentry Safe - www.sentrysafe.com or 1-800-221-6879 or www.sentrysafe.com
Honeywell Safes - www.honeywellsafes.com or 800-223-8566
Cobalt Safes - www.cobaltsafes.com or 888-535-2545
V-Line - 805-520-4987 or www.vlineind.com
Fire Fyter - 800-377-7736 or www.firefyter.com
Protex - 818-773-8030 or www.protexsafe.com
Mesa - 800-490-5624 or www.mesasafe.com
Secure Logic (ETL) - 800-344-3242 or www.wall-vault.com

Returns/Exchange/Warranty Policies

Personal Security/Surveillance Products
Returned merchandise that is not defective or damaged must be unopened and in good condition. Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization (RGA). When returned, goods and their cartons must be in perfect unused, resaleable condition. All returns are subject to our inspection and approval. Refunds will be issued minus shipping costs and a 20% restocking fee. Safes that are received damaged will be repaired, replaced or credited at 100%. In the case of defective merchandise customer must return the product and, if deemed defective upon inspection, customer will either receive a replacement, refund or credit.

Sentry:
All Sentry products come with a one-year limited warranty against manufacturer's defects. Safes that are received damaged and/or defective will be repaired, replaced or credited at 100%. Authorization must be obtained by calling our customer service department at 800-928-1656. All other returns are subject to a 20% restocking fee, costs for shipping safe to you originally, and returned on a freight prepaid basis.

If a SentrySafe Fire-Safe product is damaged by fire at any time while still owned by you (the original owner), Sentry Group will ship a replacement free of charge, if you send the following information to:
Sentry Group
882 Linden Avenue
Rochester, New York 14625-2784
USA

Your name and address
The model number and a photo of the burned unit
A description of the fire, along with a copy of the fire department, insurance or police report.

V-Line:
All V-Line products come with a one-year limited warranty against manufacturer's defects. Safes that are received damaged and/or defective will be repaired, replaced or credited at 100%. Authorization must be obtained by calling our customer service department at 800-928-1656. All other returns are subject to a 20% restocking fee, costs for shipping safe to you originally, and returned on a freight prepaid basis.

Honeywell:
LIFETIME AFTER FIRE REPLACEMENT GUARANTEE If your Honeywell Firesafe is ever damaged by a fire, SISCO will replace it with a comparable model at no charge to the consumer. A photo of the damaged safe and a Fire Department report will be required as proof of loss. Freight on the replacement unit are not included in the guarantee and must be paid by the user.

LIMITED WARRANTY: If your Honeywell safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to SISCO, or to a service center or locksmith of our choice. Prior authorization must be obtained from in advance. All other returns are subject to a 20% restocking fee, costs for shipping safe to you originally, and returned on a freight prepaid basis.

WHAT IS NOT COVERED This warranty does not apply if the product has been damaged by improper installation, neglect, accident, misuse, exposure to extremes of heat or humidity, terrorism, war, acts of God, or as a result of service or modification by other than an authorized Honeywell service center. Sisco is not responsible for any costs associated with removing or installing this product. SISCO is also not responsible for damage or loss of the contents of the safe nor for the unauthorized removal of contents. This warranty does not apply to the finish of any metal portions of the product. No other expressed warranty is given. The repair or replacement of the product is your exclusive remedy. Any implied warranty of salability or fitness is limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. In no event shall SISCO be liable for consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights and you may also have other rights which vary from state to state.

Protex:
Returned Goods Authorization: Materials may be returned for credit to the within 30 days of purchase. No goods will be accepted for return unless a Return Goods Authorization has been issued. Goods should be returned to the California office address only. Contact the Protex office to request your RGA number Returns must be in original condition, unused and in original packaging. Credit will be issued at price paid or current price, whichever is lower, less a 25% restocking charges. Obsolete, discontinued or special products are not returnable.
Product Warranty: All Protex Safe Co. LLC products are warranted to be free of defect in material and workmanship when properly installed, used and maintained according to installation guidelines. For safes and cash deposit boxes, we will, for a minimum period of one year from the date of purchase, repair or replace any part which, upon our examination, proves to be defective under normal use. This warranty will be honored only upon proof of purchase.

Fire Fyter
If the exterior of the Fire Fyter Safe should ever become damaged by fire, Fire Fyter will replace the safe for the original owner, free of charge.
All Fire Fyter safes are manufactured to the highest quality standards. Should your safe ever stop working to your satisfaction, call customer service (1-800-377-7736) immediately; their friendly customer service staff has been trained to help you restore your safe to proper working condition. If you receive a defective or damaged please contact us at 800-928-1656 for a Return Authorization number so we can replace your safe (if there is clear damage to the safe when delivered please refuse delivery). All other returns are subject to a $75 restocking fee and costs for shipping (both to the customer and back to Fire Fyter).

Secure Logic (ETL)
One Year Limited Warranty
The Product is guaranteed for one year against manufacturer defects or malfunctions. In the event of failure ETL will, at its election, repair, replace or make appropriate adjustment where ETL inspection discloses any defects occurring in normal usage. To obtain warranty service contact ETL, either through your Dealer, Catalog, Home Center or ETailer, or by writing ETL at the address below. Calls are also accepted at 2095293546. Proof of purchase from the original consumer (original sales receipt) must accompany all warranty claims. Defects or damage caused by use of other than genuine ETL parts are not covered by this warranty. Please do NOT return your product without first contacting ETL.

Product Registry
All products must be registered within 30 days of purchase in order to be covered by the ETL warranty. Products may be registered by completing and returning the attached warranty card.

Conditions
This warranty does not cover loss or damage of any kind resulting directly or indirectly from alteration, misuse or abuse of the product, or from its installation or removal (including scratching). ETL's liability under this warranty shall not in any case exceed the contract price for the product. ETL reserves the right to make changes and improvements in its products without incurring any obligation to similarly alter products previously purchased. This warranty is in lieu of all other warranties, express or implied. No one is authorized to assume any other liability for ETL in connection with this product. This warranty gives you specific rights. You may have other rights under state law.

Mesa
Returned merchandise must be unopened and in good condition. Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization (RGA). When returned, goods and their cartons must be in perfect unused, resaleable condition. All returns are subject to our inspection and approval and a reasonable handling charge. Non-stock, special goods or items fabricated, modified, or cut to size per order are not returnable. To return goods, call 800-616- 0213 or send us email at support@securitybase.com The customer is responsible for all shipping charges on returns merchandise. No returns will be accepted after 10 days of reciept. No returns on ANY ELECTRICAL products. A restocking fee for undamaged returns will be charged for 20% of the merchandise cost. If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it. Refunds will be via Company check. 15 days on cancellation or returned of goods.

CANCELLATION:
A paid order that's canceled by the buyer before it's shipped is subject to a 2% Processing Fee. If you have special requests, please email us BEFORE placing the order to avoid this fee in case we are unable to fulfill your request.

Privacy Policy
At TotalSecurityStore.com your privacy and security are our number one priority. We do not share any personally identifiable information about you with other companies, except in the case of dealing with manufacturers for order fulfillment and warranty issues. In such a case, we offer this information only to improve your shopping experience at TotalSecurityStore.com, and we only provide it under strict confidentiality. We will never sell or rent your name, email address, telephone or fax numbers, address, or credit card numbers. We do collect your IP address and general browsing patterns when you visit our site. We use this anonymous information to help diagnose problems with our server and to assist us with improving your shopping experience.

Placing orders with TotalSecurityStore.com is safe, secure, private and easy. To ensure your security, we use Secure Sockets Layer (SSL) technology. SSL encrypts ALL of your personal information, protecting your confidential information from interception and hacking. Rest assured, your order is safe with us. If you have any questions about our privacy statement, your personal information, or if you would feel more comfortable placing your order with a real person, please do not hesitate to give us a call at 1-800-928-1656 or email us at cs@TotalSecurityStore.com.