Help Center

Contact Us

Lost Keys? Can't Open Safe? Contact safe manufacturer directly.

If you have questions about purchasing any of products we carry, live customer service staff is available to help you 9am-6pm Central M-F.

Email is the best/fastest way to get in touch with us:

 cs@TotalSecurityStore.com

Or you can mail us here:


TotalSecurityStore.com
PO Box 641876
Omaha, NE 68164

*FREE SHIPPING*
There are NO SHIPPING CHARGES to most of the Continental United States (no free shipping to Alaska or Hawaii - please contact us prior to purchase for shipping costs).  

However, in some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If any additional charges apply the customer will be notified before shipping.


INSPECTION UPON DELIVERY IS REQUIRED FOR ALL SAFE DELIVERIES OVER 100 LBS. PLEASE CLICK ON THE “SHIPPING INFO” TAB ON THE INDIVIDUAL PRODUCT PAGE TO READ THE SPECIFIC REQUIREMENTS OF OUR MANUFACTURERS.


Please make sure you contact us if you have any concerns or questions before ordering.

Contact Information For Safe Manufacturers

If you have lost or forgotten your safe combination, can't open your safe or any other technical problems with a safe you've already purchased please contact the safe manufacturer directly and they will be able to assist you:

Cobalt Safes

cobaltsafes.com

888-535-2545

docugem safes home

Docugem Safes

gemfg.com

800-966-1387

hollon safe home

Hollon Safes

hollonsafe.com

888.455.2337

lockstate safes home

Lockstate Safes

lockstate.com

877-254-5625

mesa safes home

Mesa Safes

mesasafe.com

800-490-5624

protex safes home

Protex Safes

protexsafe.com

888-535-2545

secure logic safes home

Secure Logic (ETL) Safes

wall-vault.com

800-344-3242

sentry safes home

Sentry Safes

sentrysafe.com

800-221-6879

vline safes home

V-Line Safes

vlineind.com

805-520-4987