Call: 800-690-1938

Cobalt Warranty Information

LIFETIME FIRE GUARANTEE

Cobalt Safes backs all our fireproof safe with lifetime warranty against fire. Cobalt Safes will replace any Cobalt fireproof safe that has been damaged in a fire with the same or a comparable model to include all freight costs to the original address of purchase. Customers will be required to supply all requested documents to an authorized Cobalt Safes representative prior to replacement. Contact a Cobalt Safes Representative at (888)535-2545 for additional information or restrictions.

LIMITED WARRANTY

Cobalt Safes warranties all parts and labor, ecluding all digital components, on all safes purchased for a period of one year from date of purchase against any manufacture defects. We provide an extented four-year warranty on all replacement parts. Extended warranty excludes all digital components. Replacement of safe with the same or a comparable model during the extended four-year warranty will be subject to charges based on a pro-rated analysis. All digital components will be warrantied for a period of 90 days from date of purchase. Only digital components that are factory installed or installed by a Cobalt Safes Technician prior to shipment will be covered under this 90-day warranty. Cobalt Safes will not warranty any digital component installed on safe that are installed within the floor. This warranty does not cover and damages caused by mishandeling, neglect, water, tampering, improper installation, removal and/or re-installation of the safe. Cobalt Safes must be notified within a period of 7 days of receipt of any safe damaged during shipping in order to uphold the safe warranty. Warranties on damge claims will only be accepted if the customer has properly executed the outline Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II combination dial lock must be performed by a qualified locksmith otherwise the warranty will become void. This warranty is valid for the original customer of purchase and is non-transferable. At no time will the warranty cover more than the original purchase price of the safe. At no time will Cobalt Safe become liable for the cost of installation and/or removal of any Cobalt Safe or any contents or valuables that may be stored in any Cobalt Safe.

Cobalt Safes' sole discretion under this warranty, is at Cobalt Safes' own option and own expense. Cobalt Safes will repair the defective safe or part, will deliver to the customer the same or comparable safe or part for replacement of the defective part, or if neither of the two foregoing options is reasonably available, Cobalt Safes may, at its own discreation, refund to the customer the original purchase price paid for the defective safe. All safes or parts that are replaced or refunded will become the sole property of Cobalt Safes.

An authorized Cobalt Safes Representative must approve all claims against Cobalt Safes. All repairs must be approved by a Cobalt Safes Representative before any warranty repairs can be completed. If a warranty repair is completed prior to obtaining an approval from Cobalt Safes, Cobalt Safes reserves the right to refuse payment to the service provider or reimbursement to the customer for any unauthorized repairs.

Live Chat Software