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DocuGem Returns Information

Returned Goods Authorization: Returns for safes other than damaged/defective are possible up to 14 days after delivery date and subject to a 20% restocking fee. Once a safe has shipped customer will be responsible for freight to and from the delivery address. Safes that are received damaged and/or defective will be repaired or replaced immediately at no cost to customer. Authorization must be obtained by contacting our customer service department at Obsolete, discontinued or special products are not returnable.
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