DocuGem Returns Information
Returned Goods Authorization: Returns for safes other than damaged/defective are possible up to 14 days after delivery date and subject to a 20% restocking fee. Once a safe has shipped customer will be responsible for freight to and from the delivery address. Safes that are received damaged and/or defective will be repaired or replaced immediately at no cost to customer. Authorization must be obtained by contacting our customer service department at firstname.lastname@example.org. Obsolete, discontinued or special products are not returnable.