Call: 800-690-1938

DocuGem Shipping Information

Products usually ship withing 1-2 business days, delivery time will be an additional 2-8 business days

Shipping is included to all our Continental U.S. customers (extra shipping will apply to Alaska and Hawaii - please email for quote). Please enter shipping address carefully. Incorrect shipping addresses will result in extra shipping charges for the customer. If customer changes mind once a safe has shipped customer will be responsible for freight to and from the delivery address as well as restocking fee. SCROLL THIS PAGE TO BOTTOM TO READ IMPORTANT INFORMATION REGARDING INSPECTION OF FREIGHT DELIVERIES.

Safes under 125lbs will ship via UPS ground
Safes over 125lbs will ship via curbside delivery:

Safes left outside of your business or residence either at loading dock or at bottom of driveway via liftgate truck. Curbside delivery does not include moving the safe inside your home or safe installation. Customer is responsible for final movement of goods, unpack (including pallet) and debris removal. Once a safe has shipped customer will be responsible for freight to and from the delivery address accept in case of damage or defect.


For all small parcel shipments, the customer must notify TotalSecurityStore of any damages within 1 business day of receipt. Customer will also be required to provide us with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer's responsibility to repackage and hold the safe until a claim can be submitted and UPS or Fed Ex can retrieve the damaged safe. The process can take approximately two weeks or more.<p>
For LTL shipments:
• The customer is responsible for inspecting the product upon delivery. If the product is found to be damaged upon inspection the customer must either refuse the shipment or note the damages with the delivery driver (please be sure that the driver did note the damages) if the damage is minimal and acceptable to the consignee.
• If the customer receives the product without inspection upon delivery and then notices damages, the customer must contact the freight carrier for reconciliation and the safe will be considered property of the customer.

All products are inspected at the factory prior to shipment. Docugemm's liability for damaged merchandise ceases when the shipment is accepted by a common carrier. All merchandise should be carefully inspected by the consignee and if damage or shortage is evident, the consignee should refuse acceptance and indicate damage on the receipt. All claims for damages or shortages should be made directly with the carrier and Docugem must be notified within 24hrs 800-966-1387. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition, failure to follow the procedures above will remove all liability of damage from Docugem and TotalSecurityStore and require the consignee to file any claims against the carrier themselves.

Live Chat Software