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Hollon Shipping Information

When Will My Safe Ship

Usually ships within 3-5 business days from Texas, delivery will be an additional 2-7 business days.   Inspect your shipment for damage before accepting delivery.

 

Free Shipping Exceptions

Shipping is included to most of the continental United States (Alaska and Hawaii customers please contact us for shipping costs before placing order). However, in some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges (i.e New York). If any additional charges apply the customer will be notified before shipping. Please enter shipping address carefully. Incorrect shipping addresses will result in extra shipping charges for the customer. If customer changes mind once a safe has shipped customer will be responsible for freight to and from the delivery address as well as restocking fee.

Shipping & Delivery

Hollon Safe uses the services of UPS or Fedex on all safe order weighing 124lbs or less. Safe shipment can be upgraded to 2nd Day Air per customer's request and at cost the customer, if available. All orders weighing over 125lbs or more ship curbside delivery (delivery personnel will present goods to ground level at rear of delivery vehicle. Customer is responsible for final movement of goods, unpack and debris removal). Freight deliveries will require inspection and signature. Customers must be available for delivery once a safe ships or storage fees may apply. Please contact us prior to shipment if you require a delay. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Hollon Safe offers. Freight deliveries will require inspection and signature. Customers must be available for delivery once a safe ships or storage fees may apply. Please contact us prior to shipment if you require a delay.

 

Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Hollon Safe and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Hollon Safe providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution to the issues in a timely manner. Hollon Safe reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Hollon Safe warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.

***Inspection for Damage Process***
Hollon inspects and tests all of their safes prior to shipment. Please open them immediately and if any damage or defect is noticed it must be reported within 48-72 hours for ground shipments and 1 business day for LTL shipments in order to refund your purchase or send you a replacement.

All LTL freight deliveries MUST be inspected for damage at the time of delivery. All packaging should be inspected for any noticeable signs of damage to include tears, indentions, and friction marks to the packaging and should be opened to inspect the safe for any signs of damage. Any noticeable signs of damage (to package or safe) must be noted on the delivery receipt for any attempt of a discount and/or REFUSED and sent back for a replacement and you MUST notify Hollon Safe within 24 hours. Do NOT sign the delivery receipt until you have carefully inspected the safe . If you are uncertain of the proper procedures please contact Hollon Safe immediately. Do NOT sign for the shipment until you have thoroughly inspected for any damage. Hollon Safe is not responsible for shipments that are not signed for as damaged upon arrival. Occasionally there may be damage that is not apparent upon receipt of a shipment. Some freight carriers allow up to 15 days from receipt of shipment to accept claims of concealed damage, others do not. After the allowable time of concealed damage claims has passed, Hollon Safe company cannot assist with freight claims.

All freight shipped via Hollon Safe is shipped in an upright position, banded down to a wooden pallet. Any signs of damage to the packaging, freight not being delivered upright position are justified reasons for the customer to require further inspection of the actual freight itself. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at time of delivery prior to signing the delivery receipt. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee without any notes of exception to the damage it clearly states that the freight has been received by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Hollon Safe and TotalSecurityStore.com and require the consignee to file any claims against the carrier themselves.

For all parcel shipments, the customer must notify Hollon Safe of any damages within 24 hours of receipt. Customer will also be required to provide Hollon Safe with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer's responsibility to repackage and hold the safe until a claim can be submitted and FedEx can retrieve the damage safe, the process can approximately two weeks.

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