Mesa Returns Information
Safe(s) can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Mesa Safe representative and returned with a required "RA" number - please contact us at cs@totalsecuritystore.com to receive your RA. Safes must be returned with original contents and must be received in an approved Mesa Safe warehouse undamaged and unused within 7 days of the issuance of the return authorization number. All freight charges (to and from) are non-refundable. All safe returns are subject to a 20% restocking fee. The product must be in “brand new” resalable condition. If the product is returned and it is not in “brand new” resalable conditions, you will not be refunded/credited and you will be responsible for any handling/shipping charges to get this product back to your location if so desired. If any of the packaged accessories have been used (example: batteries, hardware, etc…) there will be a replacement charge. The product will be inspected upon arrival and refunded according to the above policy.
