Shipping is included to all our Continental U.S. customers (extra shipping will apply to Alaska and Hawaii - please email for quote). Please enter shipping address carefully. Incorrect shipping addresses will result in extra shipping charges for the customer. If customer changes mind once a safe has shipped customer will be responsible for freight to and from the delivery address as well as restocking fee. SCROLL THIS PAGE TO BOTTOM TO READ IMPORTANT INFORMATION REGARDING INSPECTION OF FREIGHT DELIVERIES.
Safes under 149lbs will ship via UPS ground
Safes over 149lbs will ship via one of two options:
CURBSIDE: Curbside Delivery Safes left outside of your business or residence either at loading dock or at bottom of the driveway via liftgate truck. Curbside delivery does not include moving the safe up to your garage, inside your home or safe installation. Customer is responsible for final movement of goods, unpack (including pallet) and debris removal. Freight deliveries will require inspection and signature. Customers must be available for delivery once a safe ships or storage fees may apply. Please contact us prior to shipment if you require a delay.
TAKE ADVANTAGE OF OUR WHITE GLOVE (WG) DELIVERY
Mesa Safe Company understands that some customers do not have the equipment or just do not want to bother moving a large safe so let us move it for you.
HOW OUR WHITE GLOVE DELIVERY WORKS:
All you need to do is place the order (please let us know if there are special conditions i.e. tile or marble floor)
A member of our team will contact your customer to schedule an appointment for the white glove delivery.
The safe is carefully taken inside your customer’s business or residence, and placed in the desired location. (Ground level delivery only - steps or stairs will be extra )
We will haul the box, pallet, and any debris away.
Before our installers leave, we make sure that the customer is completely satisfied with the safe and the white glove delivery.
Delivered by appointments. Appts made M-F 8am - 5pm. Extra service may be available at customer expense - please call 800-928-1656 for details.
White Glove Delivery
The product must be inspected upon delivery, before the white glove procedure is performed. If the safe is defective or damaged DO NOT proceed with the white glove portion of the delivery. You must contact Mesa Safe Company immediately and Mesa Safe Company will determine what procedures will be taken to get the issue resolved. If the safe is not inspected upon delivery and the white glove procedure is performed and then the safe is found to be defective or damaged, the customer will be responsible for getting the safe ready for pick up and Mesa Safe Company will not be responsible for any future white glove charges if a replacement safe is requested. Mesa Safe reserves the right to return freight back to any Mesa warehouse if end user refuses delivery due to expected inside delivery not arranged prior to shipment. If after shipment inside delivery is arranged dealer will be held responsible for any re-consignment fees, storage fees or any other fees occurred. It is the dealer’s responsibility to verify with the customer ahead of time, if inside delivery is required.
INSPECTION UPON DELIVERY INFORMATION - PLEASE READ
For all small parcel shipments, the customer must notify Mesa Safe or dealer of any damages within 24 hours of receipt. Customer will also be required to provide Mesa Safe or dealer with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer's responsibility to repackage and hold the safe until a claim can be submitted and UPS or Fed Ex can retrieve the damaged safe. The process can take approximately two weeks or more.
For LTL shipments:
• The customer is responsible for inspecting the product upon delivery. If the product is found to be damaged upon inspection the customer must either refuse the shipment or note the damages with the delivery driver (please be sure that the driver did note the damages) if the damage is minimal and acceptable to the consignee. Please contact Mesa at 800-490-5624 before signing for the safe if you have any concerns.
• If the customer receives the product without inspection upon delivery and then notices damages, the customer must contact the freight carrier for reconciliation and the safe will be considered property of the customer.
All products are inspected at the factory prior to shipment. Mesa’s liability for damaged merchandise ceases when the shipment is accepted by a common carrier. All merchandise should be carefully inspected by the consignee and if damage or shortage is evident, the consignee should refuse acceptance and indicate damage on the receipt. All claims for damages or shortages should be made directly with the carrier and Mesa Safe must be notified within 24hrs 800-490-5624. In cases of hidden damage (damage not evident on the carton or crate) unpacking should be stopped and the carrier notified to send an inspector. Save the original carton or crate for the inspector to examine. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition, failure to follow the procedures above will remove all liability of damage from Mesa Safe and require the consignee to file any claims against the carrier themselves.