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Protex Returns Information

Returned Goods Authorization: Items damaged in transit MUST be reported within 48 hours of receipt of product at cs@totalsecuritystore.com. A returned good authorization will be required for ALL RETURNS and all RGA requests should include the following:

1. Proof of purchase, in form of an invoice or packing slip
2. Photo of the defective, damaged or wrong safe shipped. Photo can be hard copy or digital version sent via email
3. Short description explaining the problem with the safe

Returns for buyer’s remorse (don’t like color, size etc) are not accepted. Only damaged, defective or incorrect safes may be returned. Refused deliveries will result in shipping charges (there and back) and a 25% restocking fee.
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